Tag: Pool Rollers

Why register a warranty?

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Because it’s easier… for everyone!

With this fast paced tech age of login names and passwords, the last thing any of us want is for our customers to have to dig through an old file of old receipts for them to find out when they bought something from us. We all can get quite a surprise when we think we’ve only had a product we’ve been using for a few years, only to find out we’ve had it for a looooong time.

To make it easier for us all, Daisy has devised and developed a simple way for our customers to register their Daisy warranty online on our website which allows us to be the custodian of their important warranty information.

With a simple email or phone call from you or your customer (if their warranty has been registered) we can easily locate the customer and their details with the proof of purchase and the pool size. It’s that easy!

Check out the Register Your Warranty page on our website so you can familiarise yourself with the innovative technology Daisy is constantly developing to help you. Tell your customers to register their warranty now!

More information on our warranties here.

No longer is it a level playing field…

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We’re now extending value on dealing with pool shops as a service provider, and installer!

By changing the playing field, price objection for customers is lost… no longer are we talking about: “I want a cheap pool cover”. If you have a ‘price only’ conscious buyer who wants a product at the lowest price regardless, then you are never going to convert them. Much the same way in that we will not get the mass merchant customer. This is not the market where anyone can survive… as no one wins a race to – rock-bottom.

Pool shops and technicians are a specialist business that offers quality advice and support along with full service. If an end user confronts you with an internet price then we can reply with: “Yes, but with us you receive the 10 year extended warranty”, so no longer is it a level playing field.

Price is price however we need not match an internet price as we are now extending value on dealing with the good old bricks and mortar pool shop as a service provider and an installer, so even if it is the same product… it’s a different price and different end service.

We should not price match the internet with or without a different product, be aware of what you are trying to compete with and up sell a product with extra value…

The Daisy Warranty is without doubt the best in our industry. We actually deliver – with care.

Not only are we now making it easier for your customers to keep track of their purchase from you by giving them the ability to register their purchase online at daisypoolcovers.com.au – our warranties now go for up to 10 years! This means that if they ever have a problem, they can send an enquiry via our website or just call us. We’ll have all their details on record. You’re welcome to do so too!

Did we say 10 years! As of 1st July, we extended the Series 8 pool cover pro-rata warranty from eight to 10 years – but only if they get you, our Expert installer to install it for them, that’s you!. That’s an incentive you can sell to them.

Have you received our letter explaining this extended warranty? If not, just email [email protected] and we will send a copy to you.

Warranties up to 10 years when installed by a Daisy Expert!

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Daisy pool covers last longer when installed correctly.

The average life of a Series 8 pool cover is eight years. When installed and used correctly, your customer’s Daisy will last a lot longer.

We’re now offering an extended pro-rata warranty for up to 10 years if their Daisy is installed by a Daisy Expert. To ensure your customers are getting the most of out of their Daisy, encourage them to have their Daisy installed and set up properly by a professional and register their warranty online.

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Your customers can now register their Daisy Warranty online

Because Daisy products can last for so many years, your customers can now easily register their warranty online. We’ll keep all their details safe for them so they don’t have to!

Two easy steps:

  1. Scan their purchase receipt. Ensuring the date of purchase is clearly visible.
  2. Visit our website, and click on Warranty Registration. Fill in the details and send! Too easy.

For their own records, they can complete the proof of purchase section on the back of the Daisy Care and Warranty Information brochure and staple their purchase receipt to it just in case. Take a look at the brochure in our Resource Centre. We’ll also be sending out a copy of this brochure for pool covers to you in the mail soon too so keep an eye out for it in the post!

By registering and uploading a copy of their proof of purchase, we’ll be able to locate their purchase in a heartbeat. They don’t risk looking their paperwork and worry about where it is years later.

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We stand by our quality product and we mean it! All Daisy products come with a warranty which covers the purchaser for defective material or workmanship on a pro-rata basis as set out below.

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  • S3 Series 3 (200um) UltraDomeTM            3 Years
  • S4 Series 4 (300um) UltraDomeTM            4 Years
  • S5 Series 5 (400um) UltraDomeTM            5 Years
  • S8 Series 8 (500um) UltraDomeTM            8 Years
  • ThermoTech 3mm Foam                           8 Years

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Pre-cut pool covers guarantee your customers a 100% perfect fit

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Watch this video on how pre-cut pool covers are cut.

What can you see in the video? 

Firstly, a dig template  being cut out of single width heavy duty 200um builders plastic. These are normally for the water line and the coping however your customers can request any size. Dig templates work to get the exact pool location both at time of sale and digging the pool.

Next, you’ll see a ThermoTech foam spa pre-cut cover being cut out perfectly round. Then finally, you’ll see a solar pool pre-cut cover being cut out. Using the data we have, we can manipulate the pool size to supply a pool cover waterline or with a variance of different length upturns.

A 100% perfect fit using precision technology.

Daisy has been collecting valuable customer data on fibreglass and pre-manufactured pool shapes for nearly a decade. This extensive data archive combined with using our precision CAD technology allow us to supply quality pre-cut pool covers to perfectly fit a new pool installation, regardless of unique shape and size requirements.

Whether it is a pool cover to fit waterline, up the side of the pool or with a variance of different length upturns; we can easily manipulate data to suit your customer requirements with 100% accuracy.

Our CAD technology shows the actual cutting format to help us manipulate the data like in the screenshots below.

Screen shot vectorworks screen shot Tangent

 

 

 

 

 

 

 

Pre-cut covers save time in double handling. Not to mention that they give a perfect fit. The installer can install the cover onto the roller right after the pool is installed, even when there is no water in the pool! They don’t take us long to dispatch either.

In the time you’ve made yourself a cup of coffee, we’ve already cut, rolled and packaged up your customer’s pre-cut cover ready to be dispatched and sent from our warehouse. Get your customer to order a pre-cut cover today!

Daisy ‘Get a Quote’ tool links you with your customer

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Are you missing out on sales? Learn how the process works!

The ‘Get a Quote’ ordering tool located on the Daisy website is a great marketing device for Daisy Experts wanting to maximise sales.

With around two thirds of people researching on the internet before making a purchase, this online tool allows us to take customers out of the market before they step into it. In the absence of an online presence for many Daisy Experts, our ‘Get a Quote’ tool is one way we are directly linking you – the expert – with the potential customer.

In essence, WE receive a commitment from the customer to buy a Daisy product and then they visit your store to purchase it. YOU handle the questions on the how and why and then (hopefully!) convert the sale. Remember that all margins from these online sales will be passed onto the local Daisy Expert selected online by the customer.

However potential sales leads may be being lost. We don’t want you missing out on sales by not fully understanding how the ‘Get a Quote’ process works; what the emails mean, how to follow up and what can be done to convert the sale. In our commitment to making it easier for you – we’ve explained it here for you!

HOW THE PROCESS WORKS:

The process - Daisy

 

NOTE: THIS IS NOT THE ORDER THAT DAISY REACTS TO – THREE EMAILS ARE SENT:

  • TO THE CUSTOMER: Advising them of their purchase and your contact details showing where to go in and pay you for their order.
  • TO YOU, THE DAISY EXPERT: Informing you in advance that your customer has made a commitment to buy a Daisy from you. If they don’t come into pay for it then it is an IDEAL opportunity to contact them directly to follow up on the sale. Once they have made their payment, then you make the order to Daisy.
  • TO US AT DAISY: Advising us what you will be ordering.

We hope this work flow helps you visualise the whole process. If you have any questions about how any of this works, feel free to contact us at [email protected]. We’d be only too happy to help!

New ‘Register Your Warranty’ Area on the Daisy Website!

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Can’t find your warranty forms years later?

At Daisy, we stand by our quality product and we mean it! We rarely get a warranty claim but just in case anything goes wrong we’re here to help you.

All Daisy products come with a pro-rata warranty and are dispatched with love from our warehouse with a Warranty Form along with care and maintenance instructions.

Why register your warranty? By registering your warranty and uploading your proof of purchase, we’ll be able to locate your purchase information in a heartbeat and provide you the support you need, pronto!

Don’t risk losing your warranty documents! Because we have such long warranty periods, it may be years later that you may need it or even worse, the shop dockets have faded! Seen those!

By the way, hopefully with our high quality standards, you’ll never have to call us.

‘Register Your Warranty’ now!

We hope you love your Daisy as much as we do!

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DID YOU KNOW?

More on Daisy Pool Cover Warranties:

  • Our warranties are pro-rata month by month and the length of period differs from product to product.
  • Daisy will pay for the amount of time, up to the maximum warranty period, your customer does not achieve the desired results from their pool cover.
  • Your customer pays for the period of time during which they used the product.
  • Our warranties are not redeemable for cash, only as a discount on a replacement cover purchase.
  • Quick summary of our pro-rata warranty coverage:
    • S3 Series 3 (200um) UltraDomeTM            3 Years
    • S4 Series 4 (300um) UltraDomeTM            4 Years
    • S5 Series 5 (400um) UltraDomeTM            5 Years
    • S8 Series 8 (500um) UltraDomeTM            8 Years
    • ThermoTech 3mm Foam                            8 Years
  • What if they haven’t registered their warranties with us? Not a problem. The old system of providing your proof of purchase will work. We will not shy away from any quality issues we have. Never have and never will!

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Standing by Daisy with our Warranties

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New warranty registration area – making it easier for you and our customers!

At Daisy, we stand by our quality product. We hope our customers love their Daisy as much as we do. Just in case anything goes wrong we’re here to help them.

All Daisy products come with a pro-rata warranty and are dispatched with love from our warehouse with a Warranty Form along with care and maintenance instructions for all our customers.

By the end of May, we will be shipping out all Daisy products with forms to ask them to register their Daisy Pool Cover or Roller to make it easy for any future claims. Just in case.

It’s going to be easy. Just visit our website and register!

What’s in it for our customers?

By registering and uploading a copy of their proof of purchase, we’ll be able to locate their purchase in a heartbeat. And we’re away helping them at lighting speed. That’s the Daisy service we want to give.

They don’t risk losing their paperwork and worrying about where it is years later.

What’s in it for you our Experts?

In the unlikely case that you have anyone coming in for a claim, you can contact us at Daisy and we’re onto it for you. We’re here to help you.

Helping you sell more! It will also allow us the opportunity to connect with customers and offer them useful pool tips on how to best use their Daisy and maintain their pool for the upcoming season. Watch out for the new Daisy Quarterly Pool Tips eNewsletter.

Check out ‘Register Your Warranty’.

Tell your customers not to forget to register their warranty as of now!
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DID YOU KNOW?

More on Daisy Pool Cover Warranties:

  • Our warranties are pro-rata month by month and the length of period differs from product to product.
  • Daisy will pay for the amount of time, up to the maximum warranty period, your customer does not achieve the desired results from their pool cover.
  • Your customer pays for the period of time during which they used the product.
  • Our warranties are not redeemable for cash, only as a discount on a replacement cover purchase.
  • Quick summary of our pro-rata warranty coverage:
    • S3 Series 3 (200um) UltraDomeTM            3 Years
    • S4 Series 4 (300um) UltraDomeTM            4 Years
    • S5 Series 5 (400um) UltraDomeTM            5 Years
    • S8 Series 8 (500um) UltraDomeTM            8 Years
    • ThermoTech 3mm Foam                            8 Years
  • What if they haven’t registered their warranties with us? Not a problem. The old system of providing your proof of purchase will work. We will not shy away from any quality issues we have. Never have and never will!

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Launching with great excitement the new Daisy Quarterly Pool Tips!

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A useful tool to interact with your customers

Starting this autumn we’ll be launching our first edition of Daisy’s Quarterly Pool Tips for Pool Owners.

These seasonal pool tips will be sent out to pool owners, or want-to-be pool owners, who have already registered their interest in Daisy; and into the future, all that have registered their Warranties.

What will be in the Quarterly Tips: Lots! They will include ways to prepare for the upcoming season, maintenance and care, frequently asked questions, and loads of ideas! We always love hearing from you. If you have any suggested topics for us to cover in upcoming editions, please feel free to let us know – email us at [email protected]

Oh by the way, as a Daisy Expert, we have added you to this mailing list too so you can become familiar with it as you may like to use it as a way of engaging your customers, and best of all, selling more. Anyone who doesn’t want to receive it can simply unsubscribe… but we hope they don’t!

3 cool ways to use these tips:

  • Forward on or share with your customers using social media – Facebook, Linkedin, Google+
  • Start commenting on the shared articles on social media and interact with your customers online
  • Ask your customers if they have received the last Quarterly Pool Tips, and if they haven’t, encourage them to register via the Daisy website.

So you know, all stories can be found located in useful categories in our News area.

Digital becomes more important

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The importance of adapting our marketing to the way our customers access information.

Over half of your consumers access and surf the internet on a mobile device. With retail sales becoming more competitive, what we want to do is to build our market share and stay right on track with our marketing.

Digital has become an important media, and mobile technology is rapidly spreading. At Daisy, we’re right on top of this and will help you stay on top of this too. All you need is to ask us through Daisy’s Facebook page or email us at [email protected]

Help your customers find you! Stay relevant and keep visible to our customers when they are looking for you and your products and services even if your shop is closed by making sure of the following:

  1. Your website is mobile friendly
  2. You use social media as the customers we’re targeting are
  3. Your brand and the service around it are relevant to them.

And while it’s tempting to dismiss the internet as too hard or too time consuming to engage with… even Google, the most valuable global brand in the world, has responded to this evolved user behaviour and has made changes to its search offering in order to stay ahead of the game.

This is a strong reflection of how the ever-changing digital environment is influencing the way our customers access information and the way we should be selling to our customers.

Google changes the field

Read more about Google’s recent announcement regarding the impact of their push for more responsive websites. Their recent post read:

“Starting April 21, we will be expanding our use of mobile-friendliness as a ranking signal. This change will affect mobile searches in all languages worldwide and will have a significant impact in our search results.”

This means that if you have an old non-mobile friendly website, that it will likely lose ranking on Google from later this month.

Google have released this handy tool for you to check your website.

Here to help:

Send any questions you have at the Daisy’s Facebook page or email us at [email protected]