Tag: Daisy Retailers

The Extra Mile in Quality and Service

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Over the years, Daisy has covered a lot of pools, refining our processes to make it easier to order, install and use. We’ve also added services, products and finishes providing greater flexibility, and to go the extra mile in quality and service.

Some of the extras services we can provide are:

The special fit for special shapes & sizes – custom covers cut to any size, shape, water line or upturn.

Like a lot of things, it starts with preparation.

  1. Once we know the pool measurements and type, a 3D point capturing device is used to plot for fibreglass pools or a 2-point measuring system to triangulate a pool for greater accuracy.
  2. The plan is then emailed for approval
  3. Once approved, all measurements re-plotted and pre-cut using a robotic pre-cut machine. The cover is now ready.

The benefits:

  • Easier installation (even with limited access to the pool)
  • Better fit to the pool.

Edge bind with a PVC coloured edges to one, two, three sides or all around.

  • Looks more aesthetically pleasing
  • Protects any edges that get extra wear
  • Stops tearing if there’s a cut e.g. for a hand rail.

Edge bind with a black woven edge.

  • Easier to handle
  • Looks better

Wind skirt with a black woven edge – with a lead core rope encased to pull the edge of the pool cover just under water.

  • Stops the wind lifting the cover (especially for multiple covers on one pool or covers that don’t cover the whole pool)
  • Holds the cover in place if there’s an infinity or overflow edge (the wind skirting sits below the waterline with the water flowing through the woven webbing)

And more!

We can also:

  • Build in pull cords to fold over sections
  • Attach over covers
  • Add hinge foam for step areas
  • Reinforce or sew extra material as wear strips.
  • Install floats
  • Build in pockets with harnesses and commercial haul cords.

Quality and Service

Daisy uses only the very best Teflon thread to protect against failures. All sewing generally outlasts our pool covers!

Download a copy of our Expert Services Flyer here. Want to hear more? Feel free to ask us!

New ThermoTech Insulating Foam Range

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With innovation and continuous improvement at its core, Daisy has always brought to the table well researched and tested products. After extensive R&D, we are pleased to announce the launch of the new 4.5mm thick foam range of pool covers suitable for both residential and commercial pools.

Continuous improvement in quality

Representing a 50% increase in thickness from the current 3mm product, the new product will increase thermal resistance (R value) and also durability.

Maintained in the same superior physically crosslinked polyolefin foam sandwiched between two layers of UV stabilised, polyethylene based polyfabric Canvacon film – making the cover reversible in the right installations. The layers are flame bonded (top and bottom) together and are extremely resistant to delamination, even at high temperatures.

The closed cell foam layer provides excellent insulation and water repellence properties and is resistant to chemical degradation; while the outer woven layers gives the pool cover its superior strength and durability.

The composite is free of heavy metals, plasticisers and CFCs and has a working temperature range of -40C degrees to +70C degrees.

Style and colour

Style and colour are important features in pool covers as they are a very visible part of pool areas. With this in mind, the Thermotech comes in three fashionable colours:


  • TTB – 4.5mm Thermotech Foam Blue

  • TTG – 4.5mm Thermotech Foam Green

  • TTS – 4.5mm Thermotech Foam Silver

Entry and Exit

The current 3mm ThermoTech covers will be phased out but the great news for everyone is that while we phase out the 3mm, we will be supplying all Thermotech Foam orders in the new 4.5mm at the same price as the old 3mm cover! New 4.5mm prices will be in place when we issue a new Year Book in 2018.

 

Would You Like Fries With That?

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You know when you order fast food and the attendant asks “would you like fries with that?” This also applies to the pool industry. Asking if your customer would like a refit kit or an over cover is just like that!

Add-on sales not only help you sell more, it can also save you and your customers time, giving better service and increase the life of their covers and make life easier.

Installation made easy

A refit kit is a great add-on sale because there’s a clear benefit for customers. It saves time and makes life easier (for everyone!), making the installation of a new pool cover to a roller a breeze. The kit has everything you or your customer needs. Keep a few in stock so you can make it even easier to sell or order at any time – Daisy Part Number #092.

What about the white over cover?

While we are talking about covers to existing rollers, how is the white over cover looking? Cover connection kits (and over covers) are supplied with every new roller, but it may be time for the over cover to be replaced.

  • Is there an over cover being used at all?
  • Does the customer know how to use it?
  • Has the white over cover simply come to the end of its life?

Here’s how you will know (if it’s come to the end of its life). Simply hold the over cover up to the sun. Can you see through the over cover where it gets folded? If you can, it means that the sun can get through and damage the pool cover. It’s time for a replacement! Order the right size by measuring the tube length of the roller.

The white over cover will help your customers get longer life from their pool cover. Want to hear more – feel free to ask us.

Christmas (non) Closure – 2017

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We are here to support you!

You’re not closing so neither are we…well other than the public holidays! Just like every other year, Daisy is open for business during normal business hours and days over the festive season.

As normal, Daisy will receive orders, custom make each order and dispatch within our normal time frame however please bear in mind that during the Christmas period, transport companies have a lot to deliver and their loads over the Christmas and New Year period historically comes under pressure causing delays.

Do you need your order delivered before Christmas?

Orders for pre-Christmas deliveries should be placed by Thursday 14th December to ensure production and dispatch by Monday 18th December.  Delivery schedules will vary depending on location. Transport timetables should be back to normal from the 8th January.

Happy selling!

Buying and Selling a Daisy Pool Cover Should be Easy!

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Quote & Close = Selling More!

When a customer asks “how much will a pool cover cost”, what they really mean is “can I talk to you about a pool cover for my pool?”

Rather than jump into attempting to quote and then trying to close the sale just on price, here are some suggestions:

1. ASK QUESTIONS

Ask them what they want from a pool cover? Is it to save water (evaporation control), keep their pool clean or to warm the water? By asking these questions, you’re establishing yourself as a Daisy Expert. As soon as they reply, you’re engaging them in a dialogue and starting to build a trusted relationship.

2. BE THE EXPERT

Start providing some advice – use all the tools we have on the Daisy website in our FAQs and more! If you need any training, just let us know – we’re here to help.

3. START THE QUOTE

Pricing up a quote is as simple as multiplying the square meters of the pool by the pool cover m2 price.

Daisy has made quoting pool covers easy. Every pool cover has a square meter price.

a). Simply measure the length and width of the pool. Then multiply together to get the square meters (length x width = m2)

Example:

8.2m long pool by 3.9m wide. The cover they want is the 525 Blue at $17.50 / m2.

(8.2 x 3.9 = 31.98m2 x $17.50 = $559.65)

b). Step area? If the pool has steps, here’s another opportunity to show your expertise. Here are some tips and FAQs on how to measure step areas.

Mobile? We all have a mobile device that can access the internet. Simply log into the Daisy website to get the latest retail pricing using the quote calculator.

Pop in the pool measurements, select what you want and the tool will calculate the recommended retail price immediately.

4. ASK FOR THE SALE

Don’t forget this! Once you have done all the hard work and designed the solution and price for the customer, ask for the sale!

Some simple questions:

  • What colour do you want? Is it the 525B or Titanium Blue you wanted?
  • Do you want to install this yourself or would you like me to do it?
  • Would you like me to place the order for the cover and roller now?

Oh and add on if you can – what sort of décor is your backyard? Is it modern or contemporary? If modern, why not sell them a 316ST stainless steel roller or compact, why not a UBR which is a great dual purpose product!

The close: A customer is just as busy as you are. The more you can make it easy for them, the easier it will be to close the sale.

Remember, don’t let them walk out the door saying that they’ll get back to you. If they do, try and get their contact details and follow up!

If you need help with a tricky quote or would like further training on measure, install or sales contact your local Daisy Area Manager or email us.

WinterKleen Proving to be a Year Round Clean!

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We may have to look at changing the name of the WinterKleen because a WinterKleen is loved by any pool owner that has a leaf or any other debris problem – year round!

EasyKleen!

Pool owners will love you forever – regardless of season – when you show them what the WinterKleen can do for them … all year round! It saves hours of time over any season by keeping their pool clean. Effortlessly!

Removing the WinterKleen even if it is full of leaves is a piece of cake compared to trying to spend so many laborious hours cleaning the pool.

SpringKleen!

Since we extended the colour range to Blue, Green or Black, we have seen a steady increase in sales to the point where we have had to increase our production and resources to accommodate. Now well into spring, we are prepared for the steady growth in orders that will continue year – round for this popular product.

PerfectKleen!

Before each WinterKleen is put into production we take extra special care and steps to make sure we get it right the first time.

A plan is drawn up on a special program to make sure we get the dimensions and shape right. We then email our retailers the plan with an authority to sign off (once again making sure that you and the pool owner agree with the size and shape before we make it). Once the plan has been signed off and returned, the Daisy sewing department springs into action to create their magic.

SqueakyKleen!

The Daisy sewing department does it all! They edge the covers, take care of wind skirting and make every WinterKleen to measure including any special modifications that we need to do for you. Believe me…they are kept very busy and they love it!

For a full product description, check out our product pages.

 

Summer 2017 in full swing!

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The exceptional uptake of the new Under Bench Roller has been astounding and looking great for 2017 with each UBR custom made to fit each pool’s size and shape.

It’s been a challenge but our amazing team have made sure that UBR deliveries will be maintained to plan in line with our pool cover production which is already in full summer production.

Timing

Orders are showing no signs of slowing down and we have moved extra resources into place so supply will not be interrupted. Whilst the UBR may be a week or two of slow delivery nearing the end of October or early November, we are aiming to keep any disruptions in supply to an absolute minimum. With the ramp up of production, we expect the flow to be consistent from November onwards.

Our commitment to our retailers and our end customer is unwavering and we have production in place to maintain our high level of service and supply for of all Daisy products.

Another way Daisy helps you sell more!

Daisy keeps prices to Daisy Experts down for another year

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With the peak summer months approaching, we all want to increase sales … but not costs!

Daisy is on your side.

Working hard behind the scenes, our operations and supply teams had a clear focus despite cost increases – that is to hold our pricing to you for another year. We’ve done it!

At Daisy, we have committed to maintaining our current pricing level to all Daisy Experts, despite a number of factors that have put pressure on us, including increasing aluminium prices, increasing labour costs along with freight rises and many other ancillary costs.

Looking forward, always.

Innovation, efficiencies and service have always been our hallmark. We like to look forward with constant development and improvement to build the market share and volumes that in turn builds economies of scale into the business. This not only results in innovation but helps us to offset increased costs.

With the introduction and fantastic response of the new Under Bench Roller and the pre-cut pool cover service and dig template parts of the business having increased substantially, we have been able to generate the volume to be able hold the pricing for another year.

Thanks for the support. We are all looking forward to another a great season!

How Cool is a Pre Cut Pool Cover?

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Custom cut pool covers are a winner not only for good looks (which come with a good fit), but saves you time and wastage.

For accurately measured pools or pre-manufactured fibreglass pools (where we have the data), Daisy can use ‘the machine that goes bing’ to pre-cut for you.

Whether you want your solar pool cover cut to shape, or your Thermotech foam cover cut out or even a black dig template or blue sales template cut out Daisy can cut it out BEFORE you get it.

Check out the video to see how easy Daisy makes it look!

Daisy has invested a huge amount of time and resources to make your life easier – just one more way that Daisy is helping you sell more.

What Is Roller Burn?

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Roller Burn is when the pool cover is stored on the roller without the over cover being used to protect the pool cover.

What happens is the sun passes down through the layers, increasing in heat from layer to layer…superheating the pool cover. The compounding heating effect always happens in the same place at the top of the pool cover roll (as the pool cover is always wound up the same way).

Identifying roller burn can be difficult in the early stages, however there are a few tell-tale signs you can look out for.

  1. Pool covers can shrink up to 1% of their length with how they are made however they simply can’t shrink in their width naturally. If the pool cover has shrunk in the width, it is typically the first sign of it being stored on the roller without the over cover in place. The pool cover will shrink at the corners first, then in the width as the Roller Burn becomes more visible.
  2. Roller burn lines are easily spotted as the Roller Burn has ‘shrunk’ the pool cover material in superheated lines across the pool cover – in line with the top revolutions of the roller. These lines are approximately every 600mm and they start from about the second layer of pool cover down from the top of the roll. Depending on how long the damage has been occurring and how long the pool cover is, it will go almost all the way to the other end.

The pool cover will still operate normally regardless of the lines and shrinkage; the only adverse effect will be in the life of the pool cover. Typically we find where the overheating of the roller burn has occurred, the life of the pool cover decreases.

What does pool cover roller burn look like?