Tag: Daisy Quality

It’s in the detail

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We take care of the little things…

It’s the little things that make Daisy… Daisy. We’re passionate about what we do and don’t believe in a set and forget attitude. We’re constantly listening to you and actively evaluating the products we make and supply to ensure you and your customers are getting the very best quality product.

When we hear or see an opportunity to improve, we act on it! This is one of the many reasons that we can proudly stand behind the products we supply and give you the very best service.

With the launch of the new Series 8 UltraDome+ Titanium range it is probably worth looking back over the last year or so and share some of the finer improvements we have made that you may not have even noticed that keep Daisy industry leading and Australia’s favourite pool covers and rollers.

Little improvements we’ve made:

  • WinterKleen Cord and Fittings: Upgraded cord to 8 plat PP Australian made cord. We used to use a nylon ski rope that we found could slip through the fitting clamp so we sourced a better quality Aussie product that does not slip and is easier on your hand to use.

WinterKleen Cord and Fittings

  • WinterKleen Thread: We have ensured all WinterKleen thread used in our sewing machine utilises a special Teflon thread. This is hugely expensive however we know the thread will not fail. Thread failure was a problem with WinterKleens as they sit in or very close to the water and once the thread fails, the cover comes apart.
  • Pool Cover Master-Batch Compound: Upgraded the pool cover master-batch compound to make it slightly more pliable.
  • UTC Roller Tubes: All UTC roller tubes are now anodised. The anodising protects the tubes making them look nicer for longer and don’t discolour.
  • UTC Tube Sets: All UTC tuber sets now come with stainless steel self-drilling screws. To make installation quicker and easier no longer do you have to drill then drive in a screw, all UTC rollers are now standard with self-drilling screws.
  • Roller Range End Slugs: The entire roller range has been updated with solid end slugs with retaining bolt and washers. We have upgraded the end slugs from the hollow style with an internal retaining cap that could (over time) walk out, and from time to time during transportation could get damaged; to a solid shaft that has a thread in the end, that a 8mm stainless bolt and retaining washer can be securely fastened to.

Daisy Axle Holder

  • Over-Cover Material Now Australian Made. Daisy has been able to negotiate with an Australian manufacturer to make our over-cover material base stock, giving you and your customers a locally made top quality product. All 5 star over-covers are pre-made to the roller tube size.
  • 5 Star Roller Tubes Pre-Assembles Fixed Length Tube. This is nothing new but is so special giving you a fixed length roller tube that is totally pre-assembled making it a stronger, better roller tube not to mention installation is almost too quick and easy.
  • All Roller-Cover Connection Cords Australian Made. Once again nothing new here, but these are such good quality we know you won’t have a problem because we have been using these for over 30 years now.
  • Pre-Cut Measure and Remeasure. Constant pre-cut measure and remeasure of pool shells to make sure data is as accurate as possible. 

If you have any questions or feedback on any of these products improvements please get in touch with us directly or contact your Daisy Area Manager anytime. We’re here to help you.

Shhh… top secret…

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A new one-of-a-kind pool cover soon to be released

As you know all Daisy quality pool covers use the trademarked UltraDome™ technology. Exclusive to Daisy, this world-leading bubble technology is what makes a Daisy pool cover insulate and last longer than any other.

Daisy UltraDome™ (the best type of pool cover in the world) is about to receive a face lift.

With the latest technology and innovation we have made the next biggest advancement in pool covers since… well, since UltraDomeTM.

We want you to feel good about selling the best type of pool cover technology available in the market.

Stay tuned – we will keep you informed as details emerge. In the meantime you can read more about our trademarked UltraDome™ technology here.

10 year warranties when you install a Daisy!

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Another solid reason for your customer to deal with you

Daisy is helping your business by offering a 10 year pro-rata warranty to your customers when you install a 525 pool cover. This extended warranty offer shifts the emphasis on the speciality and quality service aspect of your business. It also creates another solid reason for your customer to deal direct with you.

As a specialist you know how to look after the water chemistry and give the right advice… so when you, as a Daisy Expert, sell and install a Series 8 pool cover your customer will receive a 10 year pro-rata warranty. This is two more years of cover than the existing pro-rata warranty for our Series 8 pool covers.

To receive the extended warranty, all your consumer needs to do is register their warranty, show their proof of purchase of the Series 8 pool cover and indicate that you installed it for them. So simple!

See what the Warranty Registration Form looks like here.

Why register a warranty?

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Because it’s easier… for everyone!

With this fast paced tech age of login names and passwords, the last thing any of us want is for our customers to have to dig through an old file of old receipts for them to find out when they bought something from us. We all can get quite a surprise when we think we’ve only had a product we’ve been using for a few years, only to find out we’ve had it for a looooong time.

To make it easier for us all, Daisy has devised and developed a simple way for our customers to register their Daisy warranty online on our website which allows us to be the custodian of their important warranty information.

With a simple email or phone call from you or your customer (if their warranty has been registered) we can easily locate the customer and their details with the proof of purchase and the pool size. It’s that easy!

Check out the Register Your Warranty page on our website so you can familiarise yourself with the innovative technology Daisy is constantly developing to help you. Tell your customers to register their warranty now!

More information on our warranties here.

No longer is it a level playing field…

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We’re now extending value on dealing with pool shops as a service provider, and installer!

By changing the playing field, price objection for customers is lost… no longer are we talking about: “I want a cheap pool cover”. If you have a ‘price only’ conscious buyer who wants a product at the lowest price regardless, then you are never going to convert them. Much the same way in that we will not get the mass merchant customer. This is not the market where anyone can survive… as no one wins a race to – rock-bottom.

Pool shops and technicians are a specialist business that offers quality advice and support along with full service. If an end user confronts you with an internet price then we can reply with: “Yes, but with us you receive the 10 year extended warranty”, so no longer is it a level playing field.

Price is price however we need not match an internet price as we are now extending value on dealing with the good old bricks and mortar pool shop as a service provider and an installer, so even if it is the same product… it’s a different price and different end service.

We should not price match the internet with or without a different product, be aware of what you are trying to compete with and up sell a product with extra value…

The Daisy Warranty is without doubt the best in our industry. We actually deliver – with care.

Not only are we now making it easier for your customers to keep track of their purchase from you by giving them the ability to register their purchase online at daisypoolcovers.com.au – our warranties now go for up to 10 years! This means that if they ever have a problem, they can send an enquiry via our website or just call us. We’ll have all their details on record. You’re welcome to do so too!

Did we say 10 years! As of 1st July, we extended the Series 8 pool cover pro-rata warranty from eight to 10 years – but only if they get you, our Expert installer to install it for them, that’s you!. That’s an incentive you can sell to them.

Have you received our letter explaining this extended warranty? If not, just email [email protected] and we will send a copy to you.

Warranties up to 10 years when installed by a Daisy Expert!

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Daisy pool covers last longer when installed correctly.

The average life of a Series 8 pool cover is eight years. When installed and used correctly, your customer’s Daisy will last a lot longer.

We’re now offering an extended pro-rata warranty for up to 10 years if their Daisy is installed by a Daisy Expert. To ensure your customers are getting the most of out of their Daisy, encourage them to have their Daisy installed and set up properly by a professional and register their warranty online.

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Your customers can now register their Daisy Warranty online

Because Daisy products can last for so many years, your customers can now easily register their warranty online. We’ll keep all their details safe for them so they don’t have to!

Two easy steps:

  1. Scan their purchase receipt. Ensuring the date of purchase is clearly visible.
  2. Visit our website, and click on Warranty Registration. Fill in the details and send! Too easy.

For their own records, they can complete the proof of purchase section on the back of the Daisy Care and Warranty Information brochure and staple their purchase receipt to it just in case. Take a look at the brochure in our Resource Centre. We’ll also be sending out a copy of this brochure for pool covers to you in the mail soon too so keep an eye out for it in the post!

By registering and uploading a copy of their proof of purchase, we’ll be able to locate their purchase in a heartbeat. They don’t risk looking their paperwork and worry about where it is years later.

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We stand by our quality product and we mean it! All Daisy products come with a warranty which covers the purchaser for defective material or workmanship on a pro-rata basis as set out below.

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  • S3 Series 3 (200um) UltraDomeTM            3 Years
  • S4 Series 4 (300um) UltraDomeTM            4 Years
  • S5 Series 5 (400um) UltraDomeTM            5 Years
  • S8 Series 8 (500um) UltraDomeTM            8 Years
  • ThermoTech 3mm Foam                           8 Years

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Daisy’s first price rise in four years

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At Daisy, we stand by our products and have always done our best to keep our retail pricing highly competitive through efficiencies and innovation.

For four years we’ve managed not to increase our pricing to you, even absorbing raw material increases and rising freight costs when we knew times were challenging.

This year however, we’ve had to raise our prices slightly by 2.5%. We hope this has minimum impact to you.

Stay informed! Feel free to catch up with your Daisy Area Manager to keep up to date with our initiatives and to see if we can assist you in any way.

Pool of Knowledge – Daisy Pool Covers & Rollers

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As Managing Director of Australia’s largest supplier of swimming pool covers and rollers, Daisy Pool Covers & Rollers, Derek Prince shares his pool of knowledge and the secrets to his success.

Read his interview with Pool + Spa Magazine here, or view the Pool + Spa Magazine Jan/Feb 2015 Edition.

Aussie, Aussie, Aussie… oi, oi, oi!

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Daisy Pool Covers are proudly Aussie Made.

We’re a family owned Australian company and we understand Australia’s climatic conditions, water restrictions and the way we use our swimming pools.
All of our pool covers are made in Australia to suit Australian conditions.

With our harsh sun we do our utmost to ensure we’re supplying your customers with the best quality pool products that are uniquely designed using trademarked UltraDomeTM technology for maximum durability and effectiveness.

From the resin, roll stock, to the welding of your customer’s pool cover, they are all made and delivered with love in Australia, with Australian hard yakka.

Happy Australia Day long weekend everyone! Enjoy the festivities.