Category: Product Tips

Shhh… top secret…

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A new one-of-a-kind pool cover soon to be released

As you know all Daisy quality pool covers use the trademarked UltraDome™ technology. Exclusive to Daisy, this world-leading bubble technology is what makes a Daisy pool cover insulate and last longer than any other.

Daisy UltraDome™ (the best type of pool cover in the world) is about to receive a face lift.

With the latest technology and innovation we have made the next biggest advancement in pool covers since… well, since UltraDomeTM.

We want you to feel good about selling the best type of pool cover technology available in the market.

Stay tuned – we will keep you informed as details emerge. In the meantime you can read more about our trademarked UltraDome™ technology here.

10 year warranties when you install a Daisy!

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Another solid reason for your customer to deal with you

Daisy is helping your business by offering a 10 year pro-rata warranty to your customers when you install a 525 pool cover. This extended warranty offer shifts the emphasis on the speciality and quality service aspect of your business. It also creates another solid reason for your customer to deal direct with you.

As a specialist you know how to look after the water chemistry and give the right advice… so when you, as a Daisy Expert, sell and install a Series 8 pool cover your customer will receive a 10 year pro-rata warranty. This is two more years of cover than the existing pro-rata warranty for our Series 8 pool covers.

To receive the extended warranty, all your consumer needs to do is register their warranty, show their proof of purchase of the Series 8 pool cover and indicate that you installed it for them. So simple!

See what the Warranty Registration Form looks like here.

Are you ready to get social?

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With your customers of course!

We mean creating greater reach and online engagement with your customers which will lead to more direct sales for you, and for Daisy. With the huge success of the 2014/ 15 Daisy #bestsplashchallenge, we have another exciting new summer campaign on its way…

We have designed a cool and interactive 2015/ 16 summer campaign designed to interact with our customers and to help push them right into your shop so you can be social.

With great prizes and numerous tangible reasons to deal with you, we are looking forward to a truly amazing Aussie summer season… Watch this space…

Remember how we did last summer? The #bestsplashchallenge did well. We built an engaged audience around fun in the backyard pool, encouraging and doing what we all do… jump in and make a splash! You were involved and your support was excellent; many happy with us promoting their shop to their customers through a non-standard promotional medium.

The number of entrants over the three-month campaign exceeded our expectations, the exposure of the challenge to consumers was also beyond our expectations, and the interaction with our consumers was absolutely fantastic.

View here for a snapshot of our achievements last summer.

No longer is it a level playing field…

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We’re now extending value on dealing with pool shops as a service provider, and installer!

By changing the playing field, price objection for customers is lost… no longer are we talking about: “I want a cheap pool cover”. If you have a ‘price only’ conscious buyer who wants a product at the lowest price regardless, then you are never going to convert them. Much the same way in that we will not get the mass merchant customer. This is not the market where anyone can survive… as no one wins a race to – rock-bottom.

Pool shops and technicians are a specialist business that offers quality advice and support along with full service. If an end user confronts you with an internet price then we can reply with: “Yes, but with us you receive the 10 year extended warranty”, so no longer is it a level playing field.

Price is price however we need not match an internet price as we are now extending value on dealing with the good old bricks and mortar pool shop as a service provider and an installer, so even if it is the same product… it’s a different price and different end service.

We should not price match the internet with or without a different product, be aware of what you are trying to compete with and up sell a product with extra value…

The Daisy Warranty is without doubt the best in our industry. We actually deliver – with care.

Not only are we now making it easier for your customers to keep track of their purchase from you by giving them the ability to register their purchase online at daisypoolcovers.com.au – our warranties now go for up to 10 years! This means that if they ever have a problem, they can send an enquiry via our website or just call us. We’ll have all their details on record. You’re welcome to do so too!

Did we say 10 years! As of 1st July, we extended the Series 8 pool cover pro-rata warranty from eight to 10 years – but only if they get you, our Expert installer to install it for them, that’s you!. That’s an incentive you can sell to them.

Have you received our letter explaining this extended warranty? If not, just email [email protected] and we will send a copy to you.

Why register a warranty?

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Because it’s easier… for everyone!

With this fast paced tech age of login names and passwords, the last thing any of us want is for our customers to have to dig through an old file of old receipts for them to find out when they bought something from us. We all can get quite a surprise when we think we’ve only had a product we’ve been using for a few years, only to find out we’ve had it for a looooong time.

To make it easier for us all, Daisy has devised and developed a simple way for our customers to register their Daisy warranty online on our website which allows us to be the custodian of their important warranty information.

With a simple email or phone call from you or your customer (if their warranty has been registered) we can easily locate the customer and their details with the proof of purchase and the pool size. It’s that easy!

Check out the Register Your Warranty page on our website so you can familiarise yourself with the innovative technology Daisy is constantly developing to help you. Tell your customers to register their warranty now!

More information on our warranties here.

Warranties up to 10 years when installed by a Daisy Expert!

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Daisy pool covers last longer when installed correctly.

The average life of a Series 8 pool cover is eight years. When installed and used correctly, your customer’s Daisy will last a lot longer.

We’re now offering an extended pro-rata warranty for up to 10 years if their Daisy is installed by a Daisy Expert. To ensure your customers are getting the most of out of their Daisy, encourage them to have their Daisy installed and set up properly by a professional and register their warranty online.

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Your customers can now register their Daisy Warranty online

Because Daisy products can last for so many years, your customers can now easily register their warranty online. We’ll keep all their details safe for them so they don’t have to!

Two easy steps:

  1. Scan their purchase receipt. Ensuring the date of purchase is clearly visible.
  2. Visit our website, and click on Warranty Registration. Fill in the details and send! Too easy.

For their own records, they can complete the proof of purchase section on the back of the Daisy Care and Warranty Information brochure and staple their purchase receipt to it just in case. Take a look at the brochure in our Resource Centre. We’ll also be sending out a copy of this brochure for pool covers to you in the mail soon too so keep an eye out for it in the post!

By registering and uploading a copy of their proof of purchase, we’ll be able to locate their purchase in a heartbeat. They don’t risk looking their paperwork and worry about where it is years later.

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We stand by our quality product and we mean it! All Daisy products come with a warranty which covers the purchaser for defective material or workmanship on a pro-rata basis as set out below.

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  • S3 Series 3 (200um) UltraDomeTM            3 Years
  • S4 Series 4 (300um) UltraDomeTM            4 Years
  • S5 Series 5 (400um) UltraDomeTM            5 Years
  • S8 Series 8 (500um) UltraDomeTM            8 Years
  • ThermoTech 3mm Foam                           8 Years

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Pre-cut pool covers guarantee your customers a 100% perfect fit

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Watch this video on how pre-cut pool covers are cut.

What can you see in the video? 

Firstly, a dig template  being cut out of single width heavy duty 200um builders plastic. These are normally for the water line and the coping however your customers can request any size. Dig templates work to get the exact pool location both at time of sale and digging the pool.

Next, you’ll see a ThermoTech foam spa pre-cut cover being cut out perfectly round. Then finally, you’ll see a solar pool pre-cut cover being cut out. Using the data we have, we can manipulate the pool size to supply a pool cover waterline or with a variance of different length upturns.

A 100% perfect fit using precision technology.

Daisy has been collecting valuable customer data on fibreglass and pre-manufactured pool shapes for nearly a decade. This extensive data archive combined with using our precision CAD technology allow us to supply quality pre-cut pool covers to perfectly fit a new pool installation, regardless of unique shape and size requirements.

Whether it is a pool cover to fit waterline, up the side of the pool or with a variance of different length upturns; we can easily manipulate data to suit your customer requirements with 100% accuracy.

Our CAD technology shows the actual cutting format to help us manipulate the data like in the screenshots below.

Screen shot vectorworks screen shot Tangent

 

 

 

 

 

 

 

Pre-cut covers save time in double handling. Not to mention that they give a perfect fit. The installer can install the cover onto the roller right after the pool is installed, even when there is no water in the pool! They don’t take us long to dispatch either.

In the time you’ve made yourself a cup of coffee, we’ve already cut, rolled and packaged up your customer’s pre-cut cover ready to be dispatched and sent from our warehouse. Get your customer to order a pre-cut cover today!

New ‘Register Your Warranty’ Area on the Daisy Website!

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Can’t find your warranty forms years later?

At Daisy, we stand by our quality product and we mean it! We rarely get a warranty claim but just in case anything goes wrong we’re here to help you.

All Daisy products come with a pro-rata warranty and are dispatched with love from our warehouse with a Warranty Form along with care and maintenance instructions.

Why register your warranty? By registering your warranty and uploading your proof of purchase, we’ll be able to locate your purchase information in a heartbeat and provide you the support you need, pronto!

Don’t risk losing your warranty documents! Because we have such long warranty periods, it may be years later that you may need it or even worse, the shop dockets have faded! Seen those!

By the way, hopefully with our high quality standards, you’ll never have to call us.

‘Register Your Warranty’ now!

We hope you love your Daisy as much as we do!

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DID YOU KNOW?

More on Daisy Pool Cover Warranties:

  • Our warranties are pro-rata month by month and the length of period differs from product to product.
  • Daisy will pay for the amount of time, up to the maximum warranty period, your customer does not achieve the desired results from their pool cover.
  • Your customer pays for the period of time during which they used the product.
  • Our warranties are not redeemable for cash, only as a discount on a replacement cover purchase.
  • Quick summary of our pro-rata warranty coverage:
    • S3 Series 3 (200um) UltraDomeTM            3 Years
    • S4 Series 4 (300um) UltraDomeTM            4 Years
    • S5 Series 5 (400um) UltraDomeTM            5 Years
    • S8 Series 8 (500um) UltraDomeTM            8 Years
    • ThermoTech 3mm Foam                            8 Years
  • What if they haven’t registered their warranties with us? Not a problem. The old system of providing your proof of purchase will work. We will not shy away from any quality issues we have. Never have and never will!

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Want to Save Time Cleaning Your Pool This Autumn?

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Get the dirt on WinterKleen – all year round pool covers.

Uh huh we get it. Your have a heavy debris or dirt problem. You don’t want to spend hour after hour, weekend after weekend, slaving away cleaning your pool. And… you want a cover to help you keep the leaves and dirt out of your pool.

Well, we’ve got an industry-best product for you… a WinterKleen Pool Cover!

A WinterKleen pool cover is perfect, especially during these cooler wintery months.

 They save:

  • Leaves and debris entering pool
  • Time cleaning
  • Evaporation
  • Running costs
  • Chemical use
  • Water because it passes through
  • The pool from becoming a science experiment over extended periods of non-use.

WinterKleen covers are made with a fine polypropylene mesh that is strong to survive the elements and also lightweight for easy handling. This type of pool cover protects your pool from leaves, dirt and debris and also allows water through into the pool.

These covers work best when stretched over your pool during long periods when your pool isn’t being used. Leaves and dirt that fall on the cover can be blown or swept off the cover.

The finished cover stretches across your entire pool overlapping it by 20cms with tie down toggles about 80cms apart, anchored a further 20cms from the cover’s edge. The tie down toggles are easily pulled tight, one by one until taut.

WinterKleen covers are available in blue or green and are shaped with a square cut to fit over any shaped pool. Additional charges apply if you want the cover to mirror a shaped curvilinear pool as this requires a Daisy Expert to measure accurately.

A WinterKleen has an 8 year pro-rata warranty and is easily removed when it’s time to put on a Daisy solar pool cover. Treat yourself this autumn-winter season with a new WinterKleen!

Read more

Approaching Winter and Rain: Your To-do List

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Winterising your pool in four quick steps.

Changes in weather conditions bring along change to your swimming pool water balance.

 It’s important to bare this in mind as we lead into the winter season when we trade splashing around in the water for huddling in front of the fireplace. Dramatic changes to your pool water levels can cause havoc to your water chemistry, especially when you add leaves to the equation. Rain, leaves and other organic matter can add a whole new dimension to the water environment.

What happens to my pool when it rains? When more (or less) rain water lands in your pool it changes the overall chemical concentration. Put simply, the rain dilutes your pool chemical concentration. The more rain you have in your pool, the more the fresh water will dilute the salt and chlorine levels.

Four steps to winterising your pool

  1. Make sure your chemicals are balanced – use a test kit or pop into your local pool professional to get some sound advice
  2. Tidy your pool – clear any unwanted debris, toys or objects
  3. Drain the water out of your pool – keep the water level half to two thirds up your skimmer box
  4. Protect your pool with a pool cover!

Like, share and comment on these tips – let us know if you find this useful! We’d love to hear from you.