Category: Product Tips

Register Your Warranty’ on the Daisy Website!

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Can’t find your warranty forms years later?

At Daisy, we stand by our quality product and we mean it! We rarely get a warranty claim but just in case anything does go wrong we’re here to help you.

All Daisy products come with a pro-rata warranty of up to 10 years and are dispatched with love from our warehouse with a warranty form, along with care and maintenance instructions.

Why register your warranty? By registering your warranty and uploading your proof of purchase, we’ll be able to locate your purchase information in a heartbeat and provide you the support you need, pronto!

Don’t risk losing your warranty documents! Because we have such long warranty periods, it may be years later that you may need it or even worse, the shop dockets have faded! Seen those!

By the way, hopefully with our high quality standards, you’ll never have to call us.

‘Register Your Warranty’ now!

We hope you love your Daisy as much as we do!

 

Resources and training

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At Daisy, we aim to help you sell more by supporting you with all the information, tools and training you need … at your fingertips!

Training, resources, tools and passion (yes, we have to love our jobs!) are the cornerstones of knowledge which in turn helps sales.

Here to help.

The Daisy website contains an enormous amount of information from product information and flyers, to training and ‘How To’ videos, to Frequently Asked Questions. Use it yourself, for your staff training or direct your customers to the site to help them!

The Daisy Video Channel

The Video Centre contains ‘How To’ videos that walk you through the handy tips of how to measure and install pool covers, rollers and the Winterkleen – as well as Product videos that will show you how to select the right cover, for example.

The very handy ‘Resource Centre’ contains all the Daisy printed collateral from trade, residential and commercial brochures to fact sheets on warranties and installation. It’s like a one-stop shop for Daisy information!

And there’s more! The FAQ section has over 50 questions and answers filed under covers, rollers and technical tabs. Too easy… search and find!

Keeping up-to-date

The ‘News’ section is a library of all the articles that have been published over the years. All information is filed in categories – check out the left hand column. There’s also a search function if you need to find something specific.

It’s a great place to visit to keep in touch and find out what’s happening within our industry and with  Daisy.

We hope that providing all this information at your fingertips helps you and your team. If you need further assistance with training, contact your local Daisy Area Manager, or the Admin Centre.

How to find us

Local Area Managers

Admin Centre

Attachments and refit kits

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Did you know that all Daisy rollers are supplied with a Cover Attachment Kit and an over-cover to suit the roller? And that pool covers are supplied simply as a cover but there’s a refit kit if you need it.

If you need to connect the pool cover to any roller, the Daisy Refit Kit has you covered!

Part number 092 – Daisy Refit Kit

All Daisy Refit Kits are equipped so you can connect a Daisy pool cover to any Daisy roller.  Each kit includes:

  • 10 x Cords
  • 10 x Cord adjusters (so you don’t have to tie knots)
  • 10 x Eyelets
  • 1 x Eyelet punch (to make the hole in the pool cover for the eyelet)
  • 10 x Feather plugs
  • 1 x Drill bit for feather plugs

And the only tools you will need are a:

  • Power drill
  • Phillips head screwdriver
  • Soft-faced hammer or mallet

Everything else is you need is included, even the correct drill bits!

Part number 1007 – Eyelets

If all you need are the eyelets, simply order an Eyelet Kit which includes 10 x eyelets and an eyelet punch.

Handy Hint

To make sure your Refit Kit or Eyelet Kit includes matching parts to your pool cover, be sure to include the colour of your Daisy, or its corresponding part number i.e. for a Titanium Green pool cover you will need Titanium Green eyelets.

It’s a WinterKleen winter

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Hands up anyone who loves leaves and constantly cleaning their pools!  No? It’s WinterKleen time.

Your clients will just love you if you can help them keep the leaves out of their pool all winter long!

With parts of Australia cooling down along with a seasonal change there is an increased demand on covering and protecting the pool from leaves, dirt and rubbish entering the pool.

The Winterkleen has long been the go-to answer for pool owners who experience high debris problems, and this year is no exception.

By covering the pool with the porous Winterkleen material all the dirt stays out of the water while letting the water pass through. So keeping the debris out of the pool it makes your customers life much easier and they love their pool (and you) a little more.

With a Winterkleen it makes looking after the pool so much easier. And this year we have had an increased demand. It’s ok – we are still custom making the covers and dispatching them in a matter of days!

The new Black Winterkleen has been a remarkable hit, steady sales of the new product has validated the latest addition to the range.

Know how to measure for a rectangular or a shaped Winterkleen pool cover? If you need a hand, feel free to give your local Area Manager a call.

Contact the Admin Centre or have a look at the How To videos here.

Or check out the All Year Round brochure here.

Importantly, let your customers and database know you have these products available, there may be sales waiting for you that you don’t know about!

It’s Autumn time

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We mean… WinterKleen time!

With parts of Australia cooling down along with a seasonal change there is an increased demand on covering and protecting the pool from leaves, dirt and rubbish entering the pool.

The WinterKleen has long been the go-to answer for pool owners who experience high debris problems, and this year is no exception.

By covering the pool with the porous WinterKleen material all the dirt stays out of the water while letting the water pass through. So keeping the debris out of the pool it makes your customers life much easier and they love their pool (and you) a little more.

With a WinterKleen it makes looking after the pool so much easier. And this year we have had an increased demand. It’s ok – we are still custom making the covers and dispatching them in a matter of days!

The new Black WinterKleen has been a remarkable hit, steady sales of the new product has validated the latest addition to the range.

Know how to measure for a rectangular or a shaped WinterKleen pool cover? If you need a hand, feel free to give your local Area Manager a call.

Contact the Admin Centre or have a look at the How To videos here.

Or check out the All Year Round brochure here.

Importantly, let your customers and database know you have these products available, there may be sales waiting for you that you don’t know about!

Does the whole pool need to be covered?

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Daisy makes it easier

When there are obstructions or irregular shaped pools, a question we are often asked is: how will we make it work?

For the customer this question can be for a number of reasons, their pool may be:

  • Free form pools that have a very irregular shape
  • Large step areas (or sections) that protrude in an unusual way
  • Step areas (or sections) that are inaccessible
  • Posts or pots obstructing the use of a roller
  • Not enough room for a roller full width.

Daisy CAN help (it’s even easier if you send a photo)! The aim of making a pool cover easier to use is so that the customer will actually use their pool cover.

If the pool cover is too hard to use then they will tend to leave it to one side and not worry about using it.

To make pool covers more user friendly, we may advise not to cover the whole pool area. It is ok to leave some parts uncovered for ease of use.

For some shapes we will advise to leave a section uncovered, the heat loss (lack of insulation) or lack of heating, and even the evaporation is a direct ratio of how much of the pool is covered to how much is uncovered.

The evaporation can only occur on the uncovered section, so if you have 95% of the pool covered they are stopping 95% of the evaporation. The trade-off for the small amount of evaporation far outweighs the customer actually being able to use the pool cover.

Sometimes the shape of the pool will equal the usage and the advice. Send a photo to Daisy for assistance and expert advice if your customer is ok for you to defer the advice to your supplier for special or unusual installations. Email us at [email protected]

 

New job opportunity for Daisy Experts

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Commercial swim schools and pools are waiting for you!

How many commercial pools in your area… be it swim schools, physios, hospitals, hotels or shire pools?

Some of these commercial contacts need help, advice, or are just waiting for someone to talk with them to make their life easier.

And even better, they want to deal with an Expert in their area so there are local opportunities just waiting to be explored by you.

Easy to quote, great new job opportunity

Daisy supplies a complete range of Commercial Pool Cover and Roller Systems for all commercial applications. You don’t need to be the full bottle on covers to be the Expert, Daisy will help you along the way so you can give Expert advice, help them save money (in so many ways – water loss, heat loss, building maintenance for indoor pools… and the list goes on) and close sales.

Daisy will be there to support you as much as possible by supplying and backing you with all the right information, words and quotes to equip you and make you shine!

Just contact your local Area Manager or call the Admin Centre on 1300 55 18 11

Or email [email protected]

How much for a pool cover?

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Daisy Expert best answer: What are you trying to achieve?

This #1 question from our customers only has one reply… That’s great, so what are you trying to achieve?

Before we blindly quote a price, it is up to us as Experts to find out what solution our customer is after by spending time with them to find out what they really want.

After all that’s what they are looking for and are coming in to your store to ask for advice… not the cheapest price!

Quality time spent together to gather enough information to provide solutions is how to win sales. No, we don’t mean at the cost of driving price down; it’s so we can be on the same wave length as our customer.

Ask questions! Query your customer to find out their desires or problems so you can tailor your response and recommendation. By doing this, you will have your customer saying ‘yes, I want that one’ before any price is mentioned.

Query your customer until they divulge what they want, they don’t know how to buy from you so the ‘how much for a pool cover’ question is not asking you to give a dollar amount, it is a question stating that they have a need for something from us and now it is up to us to fulfil that need or desire.

Want to know more, ask your Daisy Area Manager for some upskill training and techniques to assist you in getting sales over the line, or call the Admin Centre on 1300551811 or [email protected]

With all new things, good things come

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Get the lowdown on our pool cover range shake up

With the introduction of Daisy’s new Titanium pool cover range and the huge consumer acceptance for this new cover technology, Daisy has embarked on a product range shake up!

Over the last few months, we have been hard at work making some cool new improvements and changes (that your customers will love) to our pool cover range, including a brand new non-heating cover…

Solar Cover Product Upgrade

S8 Silver Back – Now gone!

S8 Green – Upgraded to Titanium Green (TG+)

S8 Solar Screen – Daisy has unlocked the next generation of non-heating pool covers and is now upgrading this cover to a brand new reflective, non-heating pool cover – Series 8 Titanium Cool (S8 TC)

The unique reflective properties means the new S8TC will reflect the sun’s heat while not absorbing it into the pool cover material, so it transits virtual zero sunlight and heat into the water. 

Why this non-heating technology is better:

  • Total sun block out
  • Evaporation and cooling control
  • Modern colour looking better (and cooler) for longer.

More information on this new product to come! A complete shake up of standard blue pool covers is also imminent so stay tuned. Daisy is aiming to make a product range that is clear and concise to make supplying a Daisy as easy as possible.

Feel free to get in touch for a sneak peak – call on 1300551811 or email us at [email protected]

Are you losing pool water over summer?

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How to test if it’s a leak or evaporation

At this time of year with the heat of summer many pool owners think they have a leak in their pool as they seem to always have a hose hanging in the pool and constantly topping it up.

We’ve seen hoses with white chlorine bleached ends where they have been hanging in the pool. The owners complain that the hose has to stay there as they are tired of pulling it out every second day to top up the water level.

To see if you have a leak or if the water being lost is simply from evaporation; it’s easy!

Put a full bucket of water by your pool and measure the height of the water in your pool (and record it for accuracy). Wait a number of days to a week then measure how far the water level in the pool and the water level in the bucket has dropped. They should both drop the same amount in millimetres as water evaporates at the same rate regardless of surface area (it is only the volume that is different).

To put this into perspective, let’s work out how much water you are putting in your pool:

  1. Most hoses run at about 17 litres per minute. If you have a hose running flat out for 30 minutes you are using just over 500 litres. If you are topping up your pool 2 to 3 times per week then you are using between 1,000 to 1,500 litres per week. Or around 4,000 to 6,500 litres per month… and that is only at 30 minutes, how long do you run your hose for?
  2. If your pool is 9.2m by 4.5m, for every millimetre the water level goes down is 41.4 litres. So topping your pool up from around 1/3rd way up the skimmer box to about ½ way say 25mm means you are adding 1,035 litres of water to your pool.

Evaporation rates are higher over summer

To stop evaporation, cover your pool with a Daisy. This is effectively putting a lid on your pool to stop the water loss, not to mention saving chemicals and helping keep your pool a bit warmer and cleaner.
Daisy pool covers have been independently tested to retain 99.9% of water using the ASTM E96-2005 Water Vapour Transmission test.

For more information including the different types of evaporation for capital cities around Australia and how wind can more than double the daily evaporation rate, read our Evaporation Fact Sheet.