Category: Product Info

Wow, what a start to the season!

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Ramping up production earlier this year to meet high demand

With so many of the states and regions around Australia enjoying beautiful spring (well more like summer) weather, and the threatened El Nino expected to bring higher than average temperatures and lower than average rainfall throughout much of the eastern seaboard this year; the start of the summer season has been a busy time for Daisy.

Daisy has seen solid demand through most parts of Australia with an overall positive and enthusiastic outlook for not only the summer season but for the whole economy as well.

With such a positive outlook for this summer, along with the popular launch of our latest UltraDome+, Daisy is in full summer production a bit earlier this year to meet the increased demand. Don’t forget we’re here to help you capitalise on sales in as many ways as we can from innovative new products, awesome promotions, to quality service!

Doing our utmost, because we care about service.

To give you the very best of service we will do our utmost to custom-make your pool cover and dispatch your order within a day or two from order.

Customers having experienced our exceptionally speedy same day service during the quieter months may notice a slight change back to standard delivery times during the busy season. Regardless, you will still be blown away with our quality service and attentiveness.

Tracking and delivery

At this time of year, freight companies are approaching their peak period as well. This means they have a higher workload so we also work together and keep an eye on turnaround and performance.

Daisy invoices your order on the day it leaves the factory, either in Sydney or Perth. Pro-forma invoices are emailed when the order is input into the system; actual invoices are emailed straight after dispatch. If you notice a prolonged delivery timeframe from invoice date, just let us know so we can follow up on the delivery for you.

The best way to track your delivery is:

  • call the admin centre on 1300 55 18 11 with your invoice number (or order number)
  • or email the details directly to [email protected]

If you are not receiving your invoices or pro-formas make sure we have your correct email address, click here to check with us.

Register Your Warranty on www.daisypoolcovers.com.au

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We’ll keep all your details safe for you so you don’t have to!

All Daisy products come with a pro-rata warranty and are dispatched with love from our warehouse with a Warranty Form and care and maintenance instructions.

Don’t risk losing your warranty information or waiting until your shopper docket has faded! Register your warranty now along with your proof of purchase.

By registering your warranty with us, we’ll be able to locate your purchase information in a heartbeat and provide you the support you need, pronto! 

We rarely get a warranty claim and hopefully with our high quality standards, you’ll never have to call us but just in case anything goes wrong we’re here to help you. We stand by our quality product.

Industry Leading Warranty of up to 10 years for Series 8 Pool Covers

The average life of a Series 8 pool cover is eight years. When installed and used correctly, your Daisy can last a lot longer!

To ensure you are getting the most of out of your Daisy, we offer you an extended pro-rata warranty of up to 10 years if your Daisy is installed by a Daisy Expert.

If you have a Series 8 pool cover that was installed by a Daisy Expert then you are eligible for the 10 year extended warranty. Please contact your local pool retailer to arrange for your Daisy to be installed properly by a professional. 

More on Daisy Warranties:

  • Our warranties are pro-rata month by month and the length of period differs from product to product.
  • Daisy will pay for the amount of time, up to the maximum warranty period, the customer does not achieve the desired results from their pool cover.
  • The customer pays for the period of time during which they used the product.
  • Our warranties are not redeemable for cash, only as a discount on a replacement cover purchase.
  • Quick summary of our pro-rata warranty coverage:

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  • S3 Series 3 (200um) UltraDomeTM            3 Years
  • S4 Series 4 (300um) UltraDomeTM            4 Years
  • S5 Series 5 (400um) UltraDomeTM            5 Years
  • S8+Series 8 (500um)UltraDomeTM+          8-10 Years
  • S8 Series 8 (500um) UltraDomeTM            8-10 Years
  • ThermoTech 3mm Foam                          8-10 Years[/pl_alertbox]

If you haven’t already registered your warranty with us, not a problem. The old system of providing your proof of purchase will work. We will not shy away from any quality issues we have. Never have and never will!

We hope you continue to love your Daisy as much as we do.

It’s in the detail

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We take care of the little things…

It’s the little things that make Daisy… Daisy. We’re passionate about what we do and don’t believe in a set and forget attitude. We’re constantly listening to you and actively evaluating the products we make and supply to ensure you and your customers are getting the very best quality product.

When we hear or see an opportunity to improve, we act on it! This is one of the many reasons that we can proudly stand behind the products we supply and give you the very best service.

With the launch of the new Series 8 UltraDome+ Titanium range it is probably worth looking back over the last year or so and share some of the finer improvements we have made that you may not have even noticed that keep Daisy industry leading and Australia’s favourite pool covers and rollers.

Little improvements we’ve made:

  • WinterKleen Cord and Fittings: Upgraded cord to 8 plat PP Australian made cord. We used to use a nylon ski rope that we found could slip through the fitting clamp so we sourced a better quality Aussie product that does not slip and is easier on your hand to use.

WinterKleen Cord and Fittings

  • WinterKleen Thread: We have ensured all WinterKleen thread used in our sewing machine utilises a special Teflon thread. This is hugely expensive however we know the thread will not fail. Thread failure was a problem with WinterKleens as they sit in or very close to the water and once the thread fails, the cover comes apart.
  • Pool Cover Master-Batch Compound: Upgraded the pool cover master-batch compound to make it slightly more pliable.
  • UTC Roller Tubes: All UTC roller tubes are now anodised. The anodising protects the tubes making them look nicer for longer and don’t discolour.
  • UTC Tube Sets: All UTC tuber sets now come with stainless steel self-drilling screws. To make installation quicker and easier no longer do you have to drill then drive in a screw, all UTC rollers are now standard with self-drilling screws.
  • Roller Range End Slugs: The entire roller range has been updated with solid end slugs with retaining bolt and washers. We have upgraded the end slugs from the hollow style with an internal retaining cap that could (over time) walk out, and from time to time during transportation could get damaged; to a solid shaft that has a thread in the end, that a 8mm stainless bolt and retaining washer can be securely fastened to.

Daisy Axle Holder

  • Over-Cover Material Now Australian Made. Daisy has been able to negotiate with an Australian manufacturer to make our over-cover material base stock, giving you and your customers a locally made top quality product. All 5 star over-covers are pre-made to the roller tube size.
  • 5 Star Roller Tubes Pre-Assembles Fixed Length Tube. This is nothing new but is so special giving you a fixed length roller tube that is totally pre-assembled making it a stronger, better roller tube not to mention installation is almost too quick and easy.
  • All Roller-Cover Connection Cords Australian Made. Once again nothing new here, but these are such good quality we know you won’t have a problem because we have been using these for over 30 years now.
  • Pre-Cut Measure and Remeasure. Constant pre-cut measure and remeasure of pool shells to make sure data is as accurate as possible. 

If you have any questions or feedback on any of these products improvements please get in touch with us directly or contact your Daisy Area Manager anytime. We’re here to help you.

Industry 1st Pool Cover Technology

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UltraDome+TM

When it comes to pool cover aesthetics Daisy has it covered. Australia’s favourite pool cover has made the next biggest advancement since its award-winning UltraDomeTM with the latest industry leading innovative technology, UltraDome+.

As our Daisy Experts, we want to equip your pool shop with the very latest in pool cover technology. Available this season, we’re offering free upgrades to the new Series 8 Titanium range for the 2015-16 season. An enticing reason for new and existing customers to buy from you!

What makes UltraDome+ different?

UltraDome+ not only utilises the UltraDome bubble technology, it has been designed and tested to let the maximum amount of the sun’s energy through and less out. The clear top and translucent bottom is a winning layer combination as both layers allow maximum sun energy to pass through without interruption. This new Series 8 UltraDome+ Titanium range comes in modern blue and green colours to complement contemporary pool landscapes and fittings.

Your chance to see and experience it first!

Keep an eye out for the samples being sent to you in the mail so you can experience this new innovation for yourself; take them outside into the sun and have a look and feel! Download this flyer to read more about UltraDome+, the benefits and how it compares with other covers on the market.

Introductory offer: Over the 2015-16 season your customers will be entitled to free upgrades to the Series 8 UltraDome+ Titanium range, available in Titanium Blue (S8TB) and Green (S8TG). Pricing is in line with our Series 8 Pool Cover range. Order online now!

 

Swim earlier, for longer and more often!

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If you’re a pool owner without a Daisy, why not get yourself one?

A Daisy pool cover will have you swimming earlier by warming and insulating your pool water.

Most Daisy owners find that they can start swimming at least a month earlier than their Daisy-less cousins without a pool cover. And that’s not to mention the extra hours of swimming each day.

Without a pool cover a lot of us can get a bit chilly when the sun goes down and the pool water loses a lot of temperature as well. By having a Daisy on your pool during the day, it warms up the water nicely so that removing it for a late night swim easily becomes a very enjoyable swimming experience.

A pool cover also reduces the water loss due to evaporation. No your pool does not have a hole in it; the sun and especially wind evaporation can tear water out of your pool at an alarming rate without it covered. With a Daisy in place there is next to no evaporation.

If you are still reading this and need another reason to buy a Daisy, then of course there are the chemicals. A Daisy will reduce the chemical loss and even help keep your pool a bit cleaner.

If you haven’t already, go to your local Daisy Expert and demand one of Australia’s favourite pool covers. Find an Expert will help you check out where your nearest Daisy retailer store is.

Shhh… top secret…

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A new one-of-a-kind pool cover soon to be released

As you know all Daisy quality pool covers use the trademarked UltraDome™ technology. Exclusive to Daisy, this world-leading bubble technology is what makes a Daisy pool cover insulate and last longer than any other.

Daisy UltraDome™ (the best type of pool cover in the world) is about to receive a face lift.

With the latest technology and innovation we have made the next biggest advancement in pool covers since… well, since UltraDomeTM.

We want you to feel good about selling the best type of pool cover technology available in the market.

Stay tuned – we will keep you informed as details emerge. In the meantime you can read more about our trademarked UltraDome™ technology here.

10 year warranties when you install a Daisy!

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Another solid reason for your customer to deal with you

Daisy is helping your business by offering a 10 year pro-rata warranty to your customers when you install a 525 pool cover. This extended warranty offer shifts the emphasis on the speciality and quality service aspect of your business. It also creates another solid reason for your customer to deal direct with you.

As a specialist you know how to look after the water chemistry and give the right advice… so when you, as a Daisy Expert, sell and install a Series 8 pool cover your customer will receive a 10 year pro-rata warranty. This is two more years of cover than the existing pro-rata warranty for our Series 8 pool covers.

To receive the extended warranty, all your consumer needs to do is register their warranty, show their proof of purchase of the Series 8 pool cover and indicate that you installed it for them. So simple!

See what the Warranty Registration Form looks like here.

Why register a warranty?

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Because it’s easier… for everyone!

With this fast paced tech age of login names and passwords, the last thing any of us want is for our customers to have to dig through an old file of old receipts for them to find out when they bought something from us. We all can get quite a surprise when we think we’ve only had a product we’ve been using for a few years, only to find out we’ve had it for a looooong time.

To make it easier for us all, Daisy has devised and developed a simple way for our customers to register their Daisy warranty online on our website which allows us to be the custodian of their important warranty information.

With a simple email or phone call from you or your customer (if their warranty has been registered) we can easily locate the customer and their details with the proof of purchase and the pool size. It’s that easy!

Check out the Register Your Warranty page on our website so you can familiarise yourself with the innovative technology Daisy is constantly developing to help you. Tell your customers to register their warranty now!

More information on our warranties here.

No longer is it a level playing field…

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We’re now extending value on dealing with pool shops as a service provider, and installer!

By changing the playing field, price objection for customers is lost… no longer are we talking about: “I want a cheap pool cover”. If you have a ‘price only’ conscious buyer who wants a product at the lowest price regardless, then you are never going to convert them. Much the same way in that we will not get the mass merchant customer. This is not the market where anyone can survive… as no one wins a race to – rock-bottom.

Pool shops and technicians are a specialist business that offers quality advice and support along with full service. If an end user confronts you with an internet price then we can reply with: “Yes, but with us you receive the 10 year extended warranty”, so no longer is it a level playing field.

Price is price however we need not match an internet price as we are now extending value on dealing with the good old bricks and mortar pool shop as a service provider and an installer, so even if it is the same product… it’s a different price and different end service.

We should not price match the internet with or without a different product, be aware of what you are trying to compete with and up sell a product with extra value…

The Daisy Warranty is without doubt the best in our industry. We actually deliver – with care.

Not only are we now making it easier for your customers to keep track of their purchase from you by giving them the ability to register their purchase online at daisypoolcovers.com.au – our warranties now go for up to 10 years! This means that if they ever have a problem, they can send an enquiry via our website or just call us. We’ll have all their details on record. You’re welcome to do so too!

Did we say 10 years! As of 1st July, we extended the Series 8 pool cover pro-rata warranty from eight to 10 years – but only if they get you, our Expert installer to install it for them, that’s you!. That’s an incentive you can sell to them.

Have you received our letter explaining this extended warranty? If not, just email [email protected] and we will send a copy to you.

Warranties up to 10 years when installed by a Daisy Expert!

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Daisy pool covers last longer when installed correctly.

The average life of a Series 8 pool cover is eight years. When installed and used correctly, your customer’s Daisy will last a lot longer.

We’re now offering an extended pro-rata warranty for up to 10 years if their Daisy is installed by a Daisy Expert. To ensure your customers are getting the most of out of their Daisy, encourage them to have their Daisy installed and set up properly by a professional and register their warranty online.

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Your customers can now register their Daisy Warranty online

Because Daisy products can last for so many years, your customers can now easily register their warranty online. We’ll keep all their details safe for them so they don’t have to!

Two easy steps:

  1. Scan their purchase receipt. Ensuring the date of purchase is clearly visible.
  2. Visit our website, and click on Warranty Registration. Fill in the details and send! Too easy.

For their own records, they can complete the proof of purchase section on the back of the Daisy Care and Warranty Information brochure and staple their purchase receipt to it just in case. Take a look at the brochure in our Resource Centre. We’ll also be sending out a copy of this brochure for pool covers to you in the mail soon too so keep an eye out for it in the post!

By registering and uploading a copy of their proof of purchase, we’ll be able to locate their purchase in a heartbeat. They don’t risk looking their paperwork and worry about where it is years later.

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We stand by our quality product and we mean it! All Daisy products come with a warranty which covers the purchaser for defective material or workmanship on a pro-rata basis as set out below.

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  • S3 Series 3 (200um) UltraDomeTM            3 Years
  • S4 Series 4 (300um) UltraDomeTM            4 Years
  • S5 Series 5 (400um) UltraDomeTM            5 Years
  • S8 Series 8 (500um) UltraDomeTM            8 Years
  • ThermoTech 3mm Foam                           8 Years

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